Frequently Asked Questions

You can usually make a claim if:

• Your vehicle was damaged by a pothole on a public road
• The road is maintained by a local council, National Highways, or another highway authority
• You have evidence of the damage and where it occurred

Private roads, car parks, and unadopted roads are usually excluded.

Typical claims include:

• Tyre damage (bulges, blowouts)
• Cracked or buckled alloy wheels
• Suspension or steering damage
• Tracking or alignment issues

If you're unsure whether your damage qualifies, Mac will check for you.

1. You submit your incident details through Fixtyer
2. Mac identifies the responsible highway authority
3. Mac helps gather and structure the required evidence
4. Your claim is submitted correctly and professionally
5. We track responses and keep you informed

This removes the usual back-and-forth and rejected paperwork.

Strong claims typically include:

• Photos of the pothole (ideally showing depth and location)
• Photos of vehicle damage
• Repair invoices or quotes
• Date, time, and exact location of the incident
• Proof of vehicle ownership

Don't worry — Mac tells you exactly what's needed.

Most councils respond within 6–12 weeks, but timelines vary. Some claims are resolved faster; others may take longer if further evidence is requested.

Yes. You should submit a claim as soon as possible after the incident. Delays can weaken your case, especially if the road is repaired before evidence is gathered.

If successful, compensation usually covers:

• The cost of repairs
• In some cases, related expenses (such as recovery)

Councils do not typically compensate for inconvenience or loss of use.

No. Councils may reject claims if they can show:

• The road was inspected and maintained properly
• The pothole was repaired within reasonable timescales
• They were not aware of the defect

Mac helps reduce rejection risk by preparing well-structured claims with the right evidence.

Fixtyer operates on a simple, transparent pricing model. Our Council Claim Pack is just £35 — and you only pay when you're ready to generate your claim documents. Any fees are clearly explained before you proceed — no hidden charges, no surprises.

If a claim is rejected, Mac will explain why and outline your options, which may include:

• Submitting additional evidence
• Challenging the decision
• Deciding whether further action is worthwhile

Not every rejection can be overturned, but many fail due to poor initial submissions — something Fixtyer is designed to avoid.

Yes — but the process can be time-consuming and inconsistent between councils. Fixtyer exists to:

• Save you time
• Reduce mistakes
• Improve the quality of submissions
• Increase the chance of a fair outcome

No service can guarantee success. Decisions are made by highway authorities. Mac focuses on doing the claim properly, not cutting corners.

No. Fixtyer is a claims support and administration service. We do not provide legal advice, but we ensure claims are submitted in line with council and highway authority requirements.

Simply begin your claim through Fixtyer. The process takes only a few minutes, and Mac will guide you from there.