Pothole damage claim FAQs

You can usually make a claim if:

• Your vehicle was damaged by a pothole on a public road
• The road is maintained by a local council, National Highways, or another highway authority
• You have evidence of the damage and where it occurred

Private roads, car parks, and unadopted roads are usually excluded.

Typical claims include:

• Tyre damage (bulges, blowouts)
• Cracked or buckled alloy wheels
• Suspension or steering damage
• Tracking or alignment issues

If you're unsure whether your damage qualifies, Mac will check for you.

1. You provide incident details and evidence to Fixtyer
2. Mac suggests the highway authority likely to be responsible for you to review
3. Mac helps organise the evidence and prepare claim documents
4. You review the documents, submit the claim yourself, and manage all correspondence
5. You decide whether and how to follow up or respond

Fixtyer does not submit or track claims, contact the authority, or negotiate. No outcome is promised.

Strong claims typically include:

• Photos of the pothole (ideally showing depth and location)
• Photos of vehicle damage
• Repair invoices or quotes
• Date, time, and exact location of the incident
• Proof of vehicle ownership

Mac prompts you for commonly requested evidence, but the authority may ask for more.

Response times vary by authority and claim. Check the authority's published process, keep your own records, and manage any follow-up directly.

Yes. You should submit a claim as soon as possible after the incident. Delays can weaken your case, especially if the road is repaired before evidence is gathered.

If successful, compensation usually covers:

• The cost of repairs
• In some cases, related expenses (such as recovery)

Councils do not typically compensate for inconvenience or loss of use.

No. Councils may reject claims if they can show:

• The road was inspected and maintained properly
• The pothole was repaired within reasonable timescales
• They were not aware of the defect

Mac organises the information and evidence you provide into documents for you to review. This does not determine whether the authority accepts the claim.

Fixtyer operates on a simple, transparent pricing model. Our Council Claim Pack is just £35 — and you only pay when you're ready to generate your claim documents. Any fees are clearly explained before you proceed — no hidden charges, no surprises.

If a claim is rejected, you can review the response and use Fixtyer's general information about possible next steps, which may include:

• Submitting additional evidence
• Challenging the decision
• Deciding whether further action is worthwhile

You decide how to respond and whether to take further action. Consider independent legal advice if you are unsure.

Yes. Fixtyer provides document-preparation tools and general information, including:

• A guided evidence checklist
• Organisation of the information and evidence you provide
• Editable claim documents for your review
• General information about submitting your own claim

No. Decisions are made by highway authorities based on the facts and evidence. Fixtyer prepares documents and general information but cannot determine the outcome.

No. Fixtyer is a self-service document-preparation platform. We do not provide legal advice, submit claims, contact authorities, negotiate, or represent customers. You review, submit and manage your own claim.

Begin with Fixtyer's initial check, then provide information and evidence at your own pace. Mac prepares documents for you to review before you submit the claim yourself.