Terms of Service

Fixtyer is an online service that helps you create documents for making pothole damage claims. We provide:

• Templates and guidance for creating claim documents
• Tools to organise evidence and track your claims
• Information about the claims process

Creating an Account

• You must be at least 18 years old to use Fixtyer
• You must provide accurate information when registering
• You're responsible for keeping your password secure
• You're responsible for all activity under your account

Account Security

If you believe your account has been compromised, please contact us immediately at hello@fixtyer.co.uk. We're not liable for losses resulting from unauthorised use of your account if you haven't taken reasonable steps to secure it.

What You Can Do

• Create and download documents for your personal pothole damage claims
• Store evidence and information related to your claims
• Access guidance and resources we provide

What You Can't Do

• Share your account with others
• Use the service for any illegal purpose
• Upload malicious code or attempt to breach our security
• Copy, modify, or distribute our content without permission
• Use the service to create documents for others commercially
• Present our documents as legal advice or legal representation

What You Own

You retain all rights to the information, photos, and content you upload to Fixtyer. By using our service, you grant us a licence to process and store this data to provide our service to you.

What We'll Do With Your Data

We'll only use your data to:

• Provide and improve our service
• Communicate with you about your account
• Comply with legal obligations

We won't sell your data to third parties. For full details, see our Privacy Policy.

Your Responsibilities

You're responsible for ensuring:

• The accuracy of information you provide
• You have the right to upload any content you share
• Your content doesn't infringe anyone else's rights
• You keep backups of important information

Quality and Accuracy

Whilst we work hard to ensure our templates and guidance are accurate and up-to-date, we can't guarantee that:

• Documents we help you create will be accepted by all authorities
• The information provided is suitable for your specific circumstances
• Claims made using our documents will be successful

Your Review Responsibility

No Legal Advice

Fixtyer provides document templates and general information only. Nothing we provide constitutes legal advice. Each claim is unique, and we can't advise on the merits of your specific case.

Pricing

Our current prices are:

• Council Claim Pack: £35

Small claims court document preparation is planned but is not currently available to purchase.

Prices are displayed on our website and may change from time to time. Any price changes will not affect purchases you have already made.

Payment Terms

All purchases are one-off payments, not subscriptions. When you pay:

• You receive immediate access to the relevant service
• Your payment covers the preparation of one claim pack
• There are no recurring charges or automatic renewals

What's Included

Your payment covers our assistance in preparing your claim documents, including template review, document generation, and guidance through the process. It does not include:

• Legal advice
• Submission of claims on your behalf
• Guaranteed outcomes
• Ongoing support beyond your initial claim (unless you decide to pursue our court claims pack guide)

Refunds

Because our service begins immediately upon payment (Mac starts working on your claim straight away), refunds are generally not available once document preparation has begun. If you experience technical issues that prevent you from using the service, contact us and we'll do our best to resolve the problem or offer a refund where appropriate.

What We Aim For

We strive to keep Fixtyer available 24/7, but we can't guarantee uninterrupted access. We may need to suspend the service for:

• Scheduled maintenance (we'll try to give notice)
• Emergency repairs
• Security updates
• Legal or regulatory reasons

No Guarantee of Outcomes

We provide tools to help you create documents, but we don't guarantee:

• That councils will accept your claim
• Any particular outcome from using our service
• That the service will meet all your specific needs

The Fixtyer platform, including our software, design, templates, and content, is protected by copyright and other intellectual property laws. You may use our service but you don't acquire any ownership rights in our intellectual property.

What We're Responsible For

Nothing in these Terms limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Anything else that can't be limited by UK law

What We're Not Responsible For

To the fullest extent permitted by law, we're not liable for:

• The outcome of any claims you make
• Decisions made by councils or other authorities
• Losses resulting from incorrect or incomplete information you provide
• Your reliance on information provided without seeking professional advice
• Indirect or consequential losses
• Loss of opportunity, profits, or business
• Any losses beyond the amount you've paid us in the 12 months before the issue arose

Fair and Reasonable

These limitations are reasonable given:

• We charge modest fees for our service
• We provide templates and tools, not professional legal services
• Many factors affecting claim success are beyond our control
• You remain responsible for reviewing and using documents appropriately

You agree to defend and indemnify us against claims arising from:

• Your misuse of our service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content you upload or information you provide

This doesn't apply if the claim is due to our negligence or fault.

You Can Leave Any Time

You can cancel your account at any time from your account settings. You'll continue to have access until the end of any paid period.

We Might Need to Suspend or Terminate

We may suspend or terminate your account if:

• You breach these Terms
• You use the service fraudulently or illegally
• We're required to by law
• We decide to discontinue the service (with reasonable notice)

If we terminate your account for breach, you won't receive a refund. If we terminate for other reasons, we'll provide a pro-rata refund for any unused subscription period.

We may update these Terms from time to time. If we make significant changes, we'll notify you by email or through the service. Continued use after changes means you accept the new Terms.

Third Parties

These Terms are between you and us. No one else has rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

However, if you're a consumer in Scotland or Northern Ireland, you can bring proceedings in your local courts if you prefer.

If you have questions about these Terms or our service:

We aim to respond to all queries within 7 business days.