From Pothole to Payout
Here's the complete journey to claiming compensation for pothole damage. Many claims are resolved at step 4 — step 5 is only if the council says no.
Step-by-Step Guide
Click on each step to see exactly what's involved and what you'll need.
Check Your Eligibility
Free, 2 minutesAnswer a few quick questions about your incident. Mac checks whether you may have the basis for a claim and identifies the authority likely to be responsible — your local council, National Highways, or another authority.
- When and where did the damage occur?
- What type of damage to your vehicle?
- Do you have photos and repair costs?
You'll know immediately if it's worth proceeding.
Why eligibility matters
Not every pothole incident qualifies for a claim. The road must be maintained by a highway authority (not a private road), and you'll need some basic evidence. Mac checks all this upfront so you don't waste time on a claim that won't succeed.
Your Legal Foundation
Understanding the law puts you in a stronger position. Here's what councils must prove — and why many claims succeed.
Section 41, Highways Act 1980
Councils have a legal duty to maintain roads in a safe condition for users.
The Burden of Proof
When the council fails and you pay the price, they must prove they had adequate maintenance systems.
Section 58 Defence
Councils can claim they had reasonable inspection systems — but if the pothole was reported and ignored, this defence usually fails.
"When councils fail to maintain roads and you pay the price, you're entitled to claim. The burden is on them to prove they had adequate maintenance systems — not on you to prove they didn't."
Section 41 & 58, Highways Act 1980
The Fixtyer Difference
We built this to be the service we'd want to use ourselves — simple, transparent, and empowering.
You Stay in Control
You submit, you decide, you claim. Mac prepares the documents — you handle your own case.
No Middlemen
No solicitors taking a cut, no claims management companies. Keep 100% of your compensation.
Professional Documents
Claim letters that cite the law correctly, organised evidence, clear submission guides.
Prior Report Checks
We automatically check if your pothole was previously reported — your secret weapon.
Typical Timeline
Every claim is different, but here's what most people experience.
Start to Submission
Most users complete evidence upload and generate their claim pack within 1-2 days.
Council Response
Councils typically respond within 20 working days. Some are faster; some need chasing.
Payment (If Accepted)
If your claim is accepted, payment usually follows within 4-6 weeks.
Court (If Needed)
If you escalate to small claims court, add 2-3 months for the process. Many councils settle once you file.
Ready to pursue a pothole damage claim?
Start your claim in minutes. Mac's guided process ensures you have everything you need for a strong submission.