From Pothole to Prepared Claim Pack
See how Fixtyer prepares documents and evidence for your review. You submit, manage and negotiate your own claim directly with the responsible authority.
Step-by-Step Guide
Click on each step to see exactly what's involved and what you'll need.
Check Your Eligibility
Free initial checkAnswer a few quick questions about your incident. Mac checks whether you may have the basis for a claim and identifies the authority likely to be responsible — your local council, National Highways, or another authority.
- When and where did the damage occur?
- What type of damage to your vehicle?
- Do you have photos and repair costs?
You receive a general indication against common criteria, not legal advice or a prediction of the outcome.
Why eligibility matters
Not every pothole incident involves a highway maintained at public expense, and evidence requirements vary. Mac helps identify common threshold issues for you to review.
Your Legal Foundation
These are general explanations of the legal framework. Liability and any defence depend on the facts and evidence in each case.
Section 41, Highways Act 1980
Section 41 concerns the duty to maintain highways maintainable at public expense. Whether that duty was breached is fact-specific.
What each side must show
A claimant must establish the relevant defect, damage and legal basis. If an authority relies on Section 58, it must establish the facts needed for that defence.
Section 58 Defence
An authority may rely on evidence of reasonable inspection and maintenance. Prior reports can be relevant, but their effect depends on the specific facts.
A claimant and the highway authority each need evidence for the matters they rely on. Section 58 is a fact-specific defence, and general information cannot determine an individual outcome.
General information on Sections 41 and 58, Highways Act 1980
The Fixtyer Difference
We built this to be the service we'd want to use ourselves — simple, transparent, and empowering.
You Stay in Control
You submit, you decide, you claim. Mac prepares the documents — you handle your own case.
No Middlemen
No solicitors taking a cut, no claims management companies. Keep 100% of your compensation.
Professional Documents
Claim letters that cite the law correctly, organised evidence, clear submission guides.
Prior Report Checks
We check public prior-report sources for contextual information you can review.
Process Checkpoints
Timing varies by authority, evidence, correspondence and any later legal process.
Start to Submission
Gather evidence and prepare your pack at your own pace.
Council Response
Check the responsible authority's published process and keep your own records of correspondence.
Authority Response
You review and respond to any request, rejection or offer. Fixtyer does not negotiate or decide for you.
Court (If Needed)
Review current court guidance, fees, deadlines and risks before deciding whether to proceed.
Ready to pursue a pothole damage claim?
Start with the free check, then prepare documents and evidence for your own review and submission.