Meet Mac
I help you review evidence, identify missing information, and prepare a clear claim pack. You review the documents, submit them, and manage the claim yourself.
I don't promise outcomes. I help you put together complete, clearly organised documents using the evidence you provide.
Mac is an AI document-preparation assistant, not a solicitor or law firm. It analyses evidence and formats documents — it doesn't provide legal advice. Read the full picture
Here's how I help
At each preparation step, I help organise the information and evidence you provide.
Photo Analysis
I examine your damage photos and identify key evidence. I'll spot what's strong and flag what might need another shot.
Document Review
I check your paperwork for completeness and consistency. Missing something? I'll let you know before it becomes a problem.
Evidence Building
I search available council transparency data and prior-report sources for relevant context to include in your pack.
Note Refinement
I help turn your account of what happened into clear, professional language for you to review.
Claim Preparation
I pull everything together into a professional claim pack. Organised, properly formatted, ready to submit.
Curious what all of this produces? See exactly what's inside Mac's claim packs
No magic, just a clear process
Here's what that means for you.
I check your photos for useful detail
When you upload photos, I check they actually demonstrate what a council will look for: the depth and edges of the pothole, something for scale, and damage — tyre, wheel, suspension, or bodywork — that's consistent with the incident you've described. If a shot is too weak to carry its weight, I'll tell you exactly what to retake.
I identify who is responsible for the road
From your incident location, I work out the responsible highway authority — your local council, National Highways for trunk roads and motorways, or TfL for London's red routes — and pull up its official Department for Transport road maintenance rating.
I check whether the council had prior notice
I search historical road defect reports on FixMyStreet for earlier reports of the same pothole. A relevant prior report may help establish context about notice, but its significance depends on the specific facts and evidence.
I explain common council responses
I explain common issues raised in published council claim processes and help organise the evidence you provide. I do not predict the authority’s response or the outcome.
I add relevant public context
Councils publish road-condition, spending, and maintenance information. I can include relevant source data as context, but network-level data is not proof of liability for a specific incident.
"I'll be honest with you. If something's missing from your evidence, I'll flag it. If your documents need work, I'll tell you. My job is to make sure what you submit is complete, clear, and professionally presented."
— Mac
Want the legal detail behind this? Read how the Section 58 defence works — and how Mac helps you counter it.
Let me be straight with you
I'm an AI — not a person, not a solicitor. I don't give legal advice and I can't guarantee your claim will succeed. That's the council's call, not mine.
What I do is help you prepare complete, clearly organised documents with the evidence you have. You submit and manage the claim yourself — Fixtyer doesn't do that part.
If your case is complex or you end up in a legal dispute, get proper legal advice. I'm good at what I do, but I'm not a substitute for a solicitor.
Questions? Check our FAQ or get in touch.
Questions about Mac
Straight answers about what Mac is, what it does, and where its limits are.
Is Mac a real person?
No. Mac is Fixtyer's AI document-preparation assistant — software designed to analyse pothole claim evidence. The friendly persona makes the process approachable, but Fixtyer is upfront that Mac is AI, not a human.
What exactly can Mac do?
Mac analyses your pothole and vehicle damage photos, checks documents for completeness, identifies the responsible highway authority from your incident location along with its DfT road maintenance rating, searches FixMyStreet and council transparency data for prior reports of the same defect, refines your incident description into professional language, and assembles everything into a ready-to-submit claim pack.
Does Mac give legal advice?
No. Mac is not a solicitor and does not provide legal advice. It helps you prepare documents and organise evidence. If your case is complex or becomes a legal dispute, speak to a qualified solicitor.
Can Mac guarantee my claim will succeed?
No. The outcome depends on your evidence and the authority's assessment. Mac helps organise your evidence and prepare clear documents. DfT ratings and prior reports can provide context, but do not determine liability or automatically defeat a Section 58 defence.
Does Mac submit my claim to the council?
No. Fixtyer prepares the claim pack and you submit it yourself, directly to the council. You keep 100% of any compensation — Fixtyer charges a one-off fee for the pack, not a cut of your payout.
How does Mac know what councils look for?
Mac uses Fixtyer templates maintained with reference to the Highways Act 1980, published council processes, Department for Transport road maintenance data, and other public sources. This is general information, not legal advice.
Ready to get started?
I'll help you put together your claim. The first step is free — let's see what you've got.
Not sure you have a case yet? Learn what makes a valid pothole claim